Agais felt he had to apologize for the actions of the Horde, not that Jaina would know what the Horde, Garrosh, Outland, Blood Elves or even Theramore are at this point.
OH GOD THE FEELS ARE ALREADY MESSING WITH MY CONCENTRATION
And this is what Blizzard put in the sample data:
Let’s take a look at some of these:
And last, but not least, Arthas: