tmirai:

For all of you fussing about Blizzard (purposefully) not doing things right, focusing on Y when they should have focused on X, or failing to do whatever it is you believed they were capable of doing but just didn’t do.

Blizzard isn’t perfect, but they obviously love their community a lot. And they are HUMAN just like the rest of us. They are a company of people, not computers. Kudos to them for not only admitting their faults and addressing the community, but putting up with all the bullshit that has been thrown at them.